Name: Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Address: Puerto Aventuras, Caribbean
Rating: 8.5

About

Luxurious Adult-Only Haven

Exquisite Dining and Entertainment
Indulge in a culinary journey at our 4 fine restaurants offering diverse cuisines and enjoy handcrafted cocktails at the stylish bars. Dance the night away at the nightclub with a grotto pool and hot tubs, creating an unforgettable experience.

Revitalizing Spa Experiences
Unwind at the fully equipped Rock Spa with innovative massages using 'Rhythm and Motion' techniques. Relax in the hot tubs in your modern guestroom, complete with premium amenities and personalized service for a truly rejuvenating stay.

Serene Beachfront Oasis
Experience bliss at the tranquil beach area and multiple outdoor pools, or lounge on sun terraces with breathtaking views. Book now and elevate your vacation at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

Guest Feedback

Guests loved

Friendly, standout staff and personalized service (butlers, pool entertainers)
Excellent entertainment and shows
Wide range of amenities and activities (pools, kids' facilities, bowling, arcade)
Several well-liked on-site restaurants and good dining options
Large resort with lots to do for families and adults

Could improve

Inconsistent concierge/help desk assistance
Maintenance and room issues (outdated rooms, leaks, occasional sewage smell)
Perception of poor value: overpriced shops and pay-per activities
Limited beach size and shortage of sunbeds; some menu/items unavailable

Facilities & Amenities

Wellness & Spa

(5)

Sauna

Massage services

Spa/wellness center

Barber/beauty shop

Yoga classes

Pool & Beach

(9)

Swimming pool

Outdoor pool

Beachfront

Pool with view

Private beach area

Pool bar

Food & Drink

(12)

Restaurant

Bar

Breakfast in the room

Snack bar

Wine/champagne

Fruits

Parking & Transport

(9)

Parking

Free Parking

Airport shuttle

Car hire

Valet parking

Private parking

Fitness & Activities

(7)

Fitness facilities

Fitness center

Tour desk

Golf course

Evening entertainment

Entertainment staff

Safety & Security

(9)

Safety deposit box

Staff adhere to local safety protocols

Hand sanitizer in guest room and key areas

Fire extinguishers

First aid kit available

Contactless check-in/check-out

Room & Building

(8)

Non-smoking rooms

Air conditioning

Garden

Lift / Elevator

Sun terrace

Daily housekeeping

Internet & Services

(7)

WiFi available

Free WiFi

24-hour front desk

Laundry

Luggage storage

Cashless payment available

Other

(42)

Room service

Business center

Heating

Fax/photocopying

Soundproof rooms

Facilities for disabled guests

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive